Privacy Policy

DS Home Services respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, contact us, or request our services.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Contact details: Your name, phone number, and email address.

  • Service details: Your service address, requested service, preferred appointment time, and information you provide about the work required.

  • Communications: Messages, enquiries, feedback, and photographs you choose to share.

  • Transaction information: Billing details, payment status, and service records, where applicable.

  • Website information: IP address, browser type, device information, and pages visited, where collected through our website.

2. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide quotations.

  • Schedule appointments and deliver requested services.

  • Communicate about bookings, service updates, and customer support.

  • Process payments and maintain necessary business records.

  • Improve our website and services.

  • Prevent misuse, resolve disputes, and meet applicable legal requirements.

If we send promotional messages, we will obtain consent where required and provide a way to opt out.

3. How We Share Your Information

We may share relevant information with:

  • Service professionals who need it to carry out your requested work.

  • Providers supporting our website, communications, booking systems, or payment processing.

  • Authorities or other parties when disclosure is required by law or necessary to address fraud, security incidents, or legal claims.

4. Cookies and Website Tracking

Our website may use cookies or similar technologies to support website functionality and understand how visitors use the site.

You can manage cookies through your browser settings and any cookie controls provided on our website. Disabling certain cookies may affect website features. Where required, we will request consent before using optional cookies.

5. Booking and Service Information

When you request a service, we use the booking details you provide to arrange appointments, assign service professionals, and communicate with you about the work.

Relevant details, such as your name, contact number, service address, and service requirements, may be shared with the professional assigned to your booking so they can carry out the requested service.

6. Data Security

We use reasonable technical and organisational safeguards to protect personal information against unauthorised access, misuse, loss, or disclosure. However, no method of internet transmission or electronic storage is completely secure.

7. How Long We Keep Information

We retain personal information for as long as needed to provide services, handle customer enquiries, and meet applicable accounting, legal, or recordkeeping requirements.

When information is no longer needed, we delete it or make it anonymous, subject to applicable requirements.

8. Your Choices and Privacy Requests

You may contact us to request access to or correction of your personal information, request deletion, withdraw consent where processing relies on consent, or raise a privacy concern. We will handle requests in accordance with applicable law.

Withdrawing consent may affect our ability to provide services that require the relevant information. We may need to verify your identity before acting on a request.

To stop promotional messages, use the opt-out instructions in the message or contact us at divya@dshomeservices.co.in

9. Third-Party Links

Our website may contain links to other websites or platforms. Their privacy practices are governed by their own policies. Please review those policies before sharing personal information.

10. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children through our website. If you believe a child has provided personal information, please contact us so we can review and address the matter.

11. Changes to This Policy

We may update this Privacy Policy when our practices or applicable requirements change. The latest version will appear on this page with an updated date. Where required, we will provide additional notice or request consent.

12. Contact Us

For privacy questions, requests, or complaints, please contact:

DS Home Services
Email: divya@dshomeservices.co.in
Phone: +919606073692
Address: 15th Main Rd, SVGNSS Layout, Teacher’s Colony, Basaveshwar Nagar, Bengaluru, Karnataka 560079
Website: https://dshomeservices.co.in/